Frequently Asked

Who are northXsouth?

We are a lean and nimble retail company laser focused on developing a world class shopping experience. 

We do not believe in hidden charges, small print or that a discounted price warrants a drop off in service levels. We will not hassle you after your purchase or sell on your confidential information to third parties.

Should you chose to place an order with us, big or small, we promise to work our socks off to dispatch the item on time, as described and to make our team readily available to you if things have not gone to plan. 

Are your products original and brand new?

Aside from products within our outlet section, all our categorised products are brand new, sealed and as you would expect from a high-street retail store. Outlet products are clearly labelled within the title and description of their condition.

Are my items covered by a warranty/guarantee?

All items are covered by a minimum of a one year guarantee and many have up to a five year guarantee included in the price. 

Is VAT included in the prices shown?

Our company is currently awaiting a VAT registration number and is not currently registered for VAT.

Our UK sales division can zero-rate B2B orders for VAT registered companies based in ROI.

Do you offer product advice?

Our team regularly attends manufacturer's training events and have a wealth of knowledge on the vast majority of the goods we sell.  

We'd be happy to talk you through your options and if we do not know the answer right away we will endeavour to find out. 

Further questions?

Please feel free to contact us via the option most convenient to you;

NI: 02827238088
ROI: +442827238088