To initiate a return open a ticket via the support button.
To aid the speedy resolution of your return request please fill out the form as accurately as possible.
Approved returns are conditional pending inspection/testing by our workshop.
If you require any assistance, you can contact our support team.
Unwanted item (as new/opened to inspect):
If you've changed your mind about your purchase, but have opened the packaging to inspect it, then please return the item in its original condition within 30 days and we'll exchange or refund it.
You can find our return address below and we would ask you to contact us in advance of posting an item back to ensure it can be easily identified.
If the item is related to food or personal hygiene please note that you may invalidate your right to return as an unwanted item.
The cost of postage for unwanted items that have been opened but not used is not covered by Northxsouth limited.
You may be eligible to claim the cost of return postage via PayPal. Please check their website for details.
Unwanted item (used):
Under consumer law, you may examine the goods as you would in a physical shop however if you wish to obtain a full refund then you must not start using them or devalue them in any way.
Please contact us if you have used an item that you have recently purchased and we will be happy to discuss your options.
We will treat every situation on a case by case basis. We may offer store credit or to accept the return with a fair deduction to cover any loss of value. We do however retain the right to reject a return on this basis at our discretion.
The cost of postage for unwanted items that have been used is not covered by Northxsouth limited
Received damaged:
If upon opening the goods you discover the item is damaged please retain the packaging and get in touch for further instruction.
If the packaging appears in poor condition we advise you to refuse delivery and contact us at the earliest opportunity.
We would ask that all items are inspected and any damage reported within two working days of receipt of delivery
Provided the damage cannot be proved to have been caused by misuse we will arrange collection and process a full refund or exchange.
Cost of postage for damaged goods is covered by Northxsouth limited
Faulty goods (under 30 days):
If your goods develop a fault within 30 days of delivery we will collect the item for a full refund or exchange.
Once we receive the item we will attempt to replicate the fault before processing a refund/exchange. Please ensure that you have thoroughly researched the symptoms. If we discover that the unit is not defective (for example due to an improper installation) we may reject the return.
Again, we are here to help, please get in touch with us to avoid any unnecessary problems.
We will not cover any faults caused by misuse or customer damage.
Cost of postage for faulty goods under 30 days is covered by Northxsouth limited.
Faulty goods (over 30 days):
Goods that are defective outside of 30 days but under the manufacturer's stated guarantee will be serviced via a local repair agent on the manufacturer's behalf.
Within the first six months the manufacturer is entitled to attempt one free repair to correct the defect provided this is done within a reasonable timeframe.
We can arrange a service call on your behalf however in some cases the manufacturer may request that you contact them directly.
Please ensure to troubleshoot the issue beforehand as a service call may be chargeable if the the fault cannot be replicated by the engineer.
Please contact us to discuss.
Hygiene Items
Due to hygiene concerns, certain items such as (but not limited to) personal care and cookware cannot be accepted for return in the event of buyers remorse.
Prior to opening and/or installing any of these items please be sure that you are satisfied that you have made the correct purchase.
If you are in any doubt as to whether your product qualifies in this category, please contact us beforehand.
Otherwise, our typical terms and conditions noted above apply.
Additional:
- All serial numbers are recorded at point of delivery. We will not accept a return for an item if it does not match our database.
- Customers have a duty of care to ensure the safe return of goods under all scenarios.
- Please retain all receipts or proof of postage
- We cannot refund any additional shipping costs that you paid in the original order outside of late deliveries where express shipping has been purchased.
Return Address:
Northxsouth Limited
28-29 Acorn Business Centre
2 Riada Avenue
Ballymoney
Co. Antrim
Northern Ireland
BT53 7LH