Kamado Joe Pizza Stone for Big Joe

If you've changed your mind about your purchase and it is in its original condition, you're welcome to return it to us within 90 days for store credit or within 30 days for a cash refund. As per below, exclusions apply. 

• The goods must be returned factory sealed & in exactly the same condition that they were received less any additional transit packaging. Items that have been opened, tested and/or installed will default to our standard return policy.
• The serial number or unique identification code must match with the recorded details in our database.

 Exclusions:

• This service excludes large & bulky items such as BBQs, outdoor pizza ovens & TVs. These products are covered by our standard returns policy. 
• Any special order items that have been ordered at the customers request (such as a colour variant or model that we do not typically range on our website).
• If in doubt, please check with a member of staff via our support or live chat function. 

How to arrange a return:

• Simply open a ticket by clicking the 'support' button at the bottom of the page or by emailing us.
• We will arrange a pick up via DPD on a suitable date. Refunds will be processed within a few business days subject to verification.

This policy applies to orders placed on the 11/09/2022 & beyond.